Web Smarts - Business Savvy
We’ve been building websites since 1998
We are trusted advisors to Over 50 Active Clients within several industries including associations and nonprofits, healthcare, financial services, retail, B2B and more.
We Are
Trusted
Partners
After we deliver a quality website on time and within your budget, we will be there for when it really counts. We will be proactive, consultative and strategic after we launch your website.
We Are
Integration
Experts
We’ve integrated with virtually every AMS system on the market as well as most LMS, publication, advocacy and career center applications. Our company was founded on custom development.
We build websites that are easy to edit, manage and design using the best content management system on the market, Sitefinity CMS.
We Provide A Full Spectrum Of Services
Our Clients Are Our Partners....
John Wurm
The team at Vanguard helped us think about our digital presence from the perspective and needs of our users, while holding true to the values our organization espouses.
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The
Vanguard View
Technology articles about one topic from the perspective of Leadership, Marketing and IT professionals .
The Client and Client Manager Relationship
If you utilize Vanguard's VIP program, one of the benefits after launching a redesigned website is that you are assigned a Vanguard Client Manager (CM). Although this Vanguardian will be your main point of contact, you will also have the support of the full Vanguard CM team to go to with any questions or issues that you may have regarding your website post-launch. Having a solid relationship with Vanguard’s CM team is an important aspect of a successful and seamless website.
Communication is Key
Some clients choose to host their website themselves, while others are hosted by Vanguard. Some clients have internal IT teams that can assist with website issues, and others rely heavily on Vanguard for tech support. In all scenarios, it is crucial to keep your CM in the loop and up to date on any issues that happen. Keep record of comments you hear about your site, good or bad, and report them to your CM. This line of communication will give us an understanding of how users and staff are feeling about the website.
If Vanguard built your website, we likely have a great understanding of it. Frequent communication with your CM can ensure you are always on the same page. Your CM is in constant internal communication with the rest of the Vanguard CM team and developers so even if your CM is out of office, the CM team will be able to assist you with ease.
If you notice an issue, report it to your CM as soon as you can. Please provide screenshots, links, test credentials, and anything else that will help your CM replicate the issue at hand. The longer you wait, the more difficult it will be for the CM to trace your steps. Clients should consider Vanguard’s CM team an extension of their team, as that is what we aim to be.
It is not entirely your responsibility to build this relationship with your CM. Vanguard client managers have several responsibilities to retain client relationships as well. To ensure that you and Vanguard are on the same page, your Vanguard CM will send you a monthly VIP report to show you how your VIP hours have been spent throughout the year. Client Managers will also follow up with clients several times a year to check in. Sometimes, CMs will audit the client sites to determine if there are any areas of the site that could be improved. This gives Vanguard a sense of what shape your website is in. Technology is ever-evolving, and Vanguard is constantly building and creating new features to offer our clients to improve their sites. CMs will often recommend some of these features to clients that would benefit.
Strategize
If you are internally working on strategic ways to expand your audience, working on rebranding, or beginning a marketing initiative, reach out to Vanguard! Your CM might have some great insight for you as you create and come up with ideas. With your ideas and direction, Vanguard will discuss internally how to incorporate your new ideas and strategies into your website. Your CM may recommend website features that would aid in the initiative, give you insight on how to best utilize Sitefinity, and can offer data on analytics and website performance. Working with your CM, you can analyze your website, review your organization's goals and strategy to determine what is working for you and what isn't when it comes to your website.
Overall, building a relationship with your Vanguard client manager will yield positive results in return. If you have frequent communication with your client manager, he or she will likely know just what to recommend when it comes to your website to make significant improvements and stay ahead when it comes to technology. If it has been a while since you last spoke with the Vanguard CM team, or if there have been issues with the website you haven't reported, here is your sign! Reach out to your CM today!
Vanguard Tips & Tricks
We provide helpful hints you never knew you needed for our clients. Check out "Vanguard Tips & Tricks" to learn quick and simple hacks to make managing your website easier than ever.
The Client and Client Manager Relationship
If you utilize Vanguard's VIP program, one of the benefits after launching a redesigned website is that you are assigned a Vanguard Client Manager (CM). Although this Vanguardian will be your main point of contact, you will also have the support of the full Vanguard CM team to go to with any questions or issues that you may have regarding your website post-launch. Having a solid relationship with Vanguard’s CM team is an important aspect of a successful and seamless website.
Communication is Key
Some clients choose to host their website themselves, while others are hosted by Vanguard. Some clients have internal IT teams that can assist with website issues, and others rely heavily on Vanguard for tech support. In all scenarios, it is crucial to keep your CM in the loop and up to date on any issues that happen. Keep record of comments you hear about your site, good or bad, and report them to your CM. This line of communication will give us an understanding of how users and staff are feeling about the website.
If Vanguard built your website, we likely have a great understanding of it. Frequent communication with your CM can ensure you are always on the same page. Your CM is in constant internal communication with the rest of the Vanguard CM team and developers so even if your CM is out of office, the CM team will be able to assist you with ease.
If you notice an issue, report it to your CM as soon as you can. Please provide screenshots, links, test credentials, and anything else that will help your CM replicate the issue at hand. The longer you wait, the more difficult it will be for the CM to trace your steps. Clients should consider Vanguard’s CM team an extension of their team, as that is what we aim to be.
It is not entirely your responsibility to build this relationship with your CM. Vanguard client managers have several responsibilities to retain client relationships as well. To ensure that you and Vanguard are on the same page, your Vanguard CM will send you a monthly VIP report to show you how your VIP hours have been spent throughout the year. Client Managers will also follow up with clients several times a year to check in. Sometimes, CMs will audit the client sites to determine if there are any areas of the site that could be improved. This gives Vanguard a sense of what shape your website is in. Technology is ever-evolving, and Vanguard is constantly building and creating new features to offer our clients to improve their sites. CMs will often recommend some of these features to clients that would benefit.
Strategize
If you are internally working on strategic ways to expand your audience, working on rebranding, or beginning a marketing initiative, reach out to Vanguard! Your CM might have some great insight for you as you create and come up with ideas. With your ideas and direction, Vanguard will discuss internally how to incorporate your new ideas and strategies into your website. Your CM may recommend website features that would aid in the initiative, give you insight on how to best utilize Sitefinity, and can offer data on analytics and website performance. Working with your CM, you can analyze your website, review your organization's goals and strategy to determine what is working for you and what isn't when it comes to your website.
Overall, building a relationship with your Vanguard client manager will yield positive results in return. If you have frequent communication with your client manager, he or she will likely know just what to recommend when it comes to your website to make significant improvements and stay ahead when it comes to technology. If it has been a while since you last spoke with the Vanguard CM team, or if there have been issues with the website you haven't reported, here is your sign! Reach out to your CM today!
Case Studies
Vanguard conducts thorough preliminary investigative work to ensure your website is built to cater specifically to your target audience and meet your organization’s goals. Check out some of the case studies on some of our most recent client success stories.
What Can Vanguard Do For You?
As your organization grows and evolves, your website should as well. Whether you are looking to generate more traffic, implement custom functionality, mobile compatibility, integrate your systems, or give your site a complete redesign, Vanguard Technology is your go-to web partner. Reach out to us with your current concerns with your website, and our experts will happily provide a solution.
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